CLIENT QUESTIONS
How do I start the process of having a ring made?
The first step is an initial phone conversation with our design experts - make your appointment here.
How long will my ring or special piece take to make?
Each of our pieces are created to order. Please allow between 5-6 weeks for production time. We will keep you updated throughout the process.
I have an urgent ring order, can you make it in a shorter time frame?
In exceptional circumstances we can fast track your order. Please speak with us about this at your appointment.
Where is your jewellery made?
By our highly skilled and talented jewellers in Sydney, Australia. The Cut Jewellery strongly values keeping production in Australia. Australian made products are manufactured to very high standards and are typically of a much higher quality when compared to imported products.
Are your gems conflict-free and ethically sourced?
Lab grown diamonds are crafted in environmentally controlled laboratories, eliminating the need for earth extraction. This reduction in mining not only lessens the environmental impact but also eliminates unethical labor practices and protects communities from displacement. Lab grown diamonds offer a responsible and sustainable alternative to traditionally mined diamonds.
Are your diamonds certified?
Yes, all diamonds we supply more than .5 carat are independently certified. Every diamond we select for our clients comes with this certification which contains a number to match the laser inscription on the diamond.
We partner with several independent, highly reputable diamond certification laboratories. The two most prominent ones are GIA (Gemological Institute of America) and IGI (International Gemological Institute).
I don’t live in Sydney, can you make my special piece?
Yes, we’re fully equipped to provide the same level of service both online and in person. We begin with a phone call, Zoom call or text message conversation - depending on your preference.
I don’t live in Australia - can we have a ring made remotely?
Yes, we’re fully equipped to provide the same level of service both online and in person. We begin with a phone call, Zoom call or text message conversation - depending on your preference.
I have an old ring I’d like remade - can you help me?
Absolutely! You may have been lucky enough to inherit a family heirloom and want to change it. We’re experts at bringing old jewellery to life in a modern way. Remodeling is one of our specialties. We can collaborate to create a new and fabulous modern heirloom for you. Enquire here.
Does your jewellery come with a valuation?
Yes - independent valuation
Does your jewellery come with a warranty?
We stand by the exceptional quality of our jewellery and thoroughly assess each piece before it is handed to you. All of The Cut Jewellery’s pieces come with a 6 month warranty from the purchase date - covering all manufacturing faults. This does not cover loss, accidental breakage, damage or wear and tear, broken chains or stones.
What methods of payment do you accept?
We accept Visa, Mastercard, AMEX, bank transfer